Professional Property Management

Rental Guarantee & Tenancy Legal Protection

In today’s economy, rent arrears remain a continual concern, that’s why it’s never been more important to protect your investment.

In the event of your tenant not paying the rent due, we can provide a comprehensive rent protection service to our landlords designed to provide peace of mind if a tenant defaults on the rent and/or breaches the tenancy agreement.

• Guaranteed Rent for the duration of the tenancy;
• Free Legal & Court Action costs;

Download our Rent Guarantee Leaflet

Written details available on request

Professional Tenant Referencing = Quality Tenants

Rogue tenants need not apply!

Our third party professional tenancy referencing is completed to underwriting standards that enable a tenant referenced approved Rent Guarantee policy to be offered to our clients. This provides peace of mind to our Landlords, demonstrating each tenant has a certain quality to have passed rigorous tenancy referencing

Remember…Insurers are unlikely cover a bad risk!

Right to Rent & Know Your Client Checks

In accordance with the appropriate legislation we will arrange for each tenant to be approved for the ‘Right to Rent’ residential property in the UK and for the appropriate certification to be filed. Know Your Client, PEP and Sanctions checks are also conducted and recorded.

Compliant Tenancy Documents

We will prepare and complete all tenancy documents in accordance with the Pre-tenancy Deregulation Act, We will prepare and complete a pre-tenancy pack and the service of mandatory pre-tenancy compliance documents including; tenancy agreements, inventories, mandatory government issue documents, prescribed information documents, service of EPC and compliance safety certificates, utility account assignments and much more as required.

Tenancy Deposits

We takeover the responsibility of managing the tenancy deposit registration process for our clients. All tenancy deposits are registered and paid to the Deposit Protection Services custodial scheme. The returns, negotiations and any disputes resolutions are managed by us for our Landlords.

Inventory

Our App supported professional inventory software system allows us to instantly produce a timed and dated photographic and written record of each property at the time of letting.

Such a comprehensive visual and factual record reduces the risk of condition and liability disputes at the end of a tenancy.

Home Demonstrations for Tenants

Aside from providing a comprehensive Tenacy Pack, our property management team also provide a ‘Home Demonstration’ to each tenant during a move-in appointment, ensuring instructions are provided on how to operate key household equipment such as; heating systems, appliances and security devices.

Rent & Financial Management

We will collect the rent and pay you on an agreed date each month.

A monthly financial statement is provided to support your income and expenditure payments.

Property Visits & Inspections

To ensure your property remains in good order and to validate your tenant is compliant with the terms of their tenancy, our property management team will re-visit your property shortly after a tenancy commencement and every 3 to 6 months thereafter.

Repairs & Maintenance

Unfortunately, sometimes things break or go wrong! When it does, it is usually an unforeseen cost and expense.

You will always be advised of repairs identified by us. You will be consulted at all times over costs and with recommended solutions. You will always be given the opportunity to approve, reject and authorize repairs.

We also manage any third party repair claims such as; tenant responsibility claims, insurance claims and building management companies liabilities.

24/7 Emergency Response

To protect all property assets, through our tenant App, online facility and emergency phone number, we provide a 24-hour emergency service available seven-days-a-week, 52 weeks of the year. Our response service covers: security issues, criminal activity, fire, water leaks, loss of heating or power.

Energy Performance Certificate

Valid Energy Performance Certificates (EPC) are required before a property can be marketed and let. The Tenants are provided with a copy of the EPC, prior to tenancy commitment. For clients requiring an EPC survey, we have referral arrangements with EPC surveyors

Compliance

We can manage all matters on your behalf;

• Safety Inspections – Electric & Gas
• Energy Performance Certification
• Smoke / Carbon Alarm data
• Deposit Registration & Management
• Selective Licenses
• Tenancy Compliance Notices
• Tenant Enforcement

Insurance Administration for Commercial Landlords

We are commissioned by commercial portfolio landlords to administer leaseholder insurance compliance and liabilities for retail, office and leisure properties, such as shopping precincts and office buildings.

PRS Property Redress Scheme

O’Connor Bowden have chosen membership with the PRS Property Redress Scheme, open to Property Professionals who wish to provide added peace of mind to their clients and customers

Click here to view our PRS Membership Certificate

Client Money Protection

YOUR MONEY IS SAFE.

Rent is protected by O’Connor Bowden with our segregated client accounts and our membership with Client Money Protect.

Click Here to view our CMP Membership Certificate

Set up by Landlords 4 Landlords

Our services are driven towards the needs of the Landlord and the asset management of their properties. With many of our directors, managers and staff being landlords too, we fully understand the needs, challenges and aspects of owning investment property.

We are Corporate Members of The National Residential Landlords Association.

Complaints Procedure

We always strive to provide the best possible service to our Landlords and our Tenants and sincerely hope there is never a need to raise a complaint, but should you have any complaints about the service you have received from O’Connor Bowden we want you to tell us, so we can try to resolve the problem and continually improve our service.

All complaints are dealt with at a senior level and you will have access to a Director at all times if required – just ask!

Please see below, details of our Complaints Procedure as well as the membership details of our Authorised Redress Scheme

Download our Complaint Procedure & Form

Download The Property Redress Scheme Complainant Leaflet